Delivery and Returns

Welcome to Salutemes, your favorite online destination for exceptional products. We understand the importance of transparency and customer satisfaction, which is why we present to you our detailed delivery and returns policy.

Delivery

  • Processing Times: Once your order is confirmed, our team undertakes to process your order within 2 working days. Business days do not include weekends and holidays.
  • Delivery Costs: Delivery costs are calculated based on the weight of your order, your location and the shipping method chosen. Delivery is included in our prices.
  • Shipping Options: We offer different shipping options to meet your needs. Choose the method that best suits your schedule and budget.
  • Late Delivery: In the event of an exceptional delay, we undertake to inform you quickly and take the necessary measures to resolve any problem related to delivery.

    We would like to inform you of our delivery policy, which aims to ensure that your orders reach you efficiently and within the agreed time frame. For us, customer satisfaction is a top priority, and we constantly strive to provide you with an optimal shopping experience. Delivery times may vary depending on the type of products you order. In general, our delivery times are between 10 and 45 working days from the date of your order. This range of times is necessary to take into account the different stages of processing, preparation and shipping of your order, as well as possible delivery times from carriers. It is important to note that some products may ship faster than others depending on their stock availability and associated logistical constraints.

    We therefore encourage you to consult the estimated delivery times indicated on the product page when ordering. We would also like to point out that we do everything we can to respect the announced delivery times.

    However, in rare cases delays may occur due to unforeseen circumstances such as logistical issues, adverse weather conditions or customs delays. In such situations, we undertake to keep you informed of the progress of your order and to do our utmost to resolve any problems as quickly as possible.

    We thank you for your understanding and trust. If you have any questions or concerns regarding our delivery policy, please do not hesitate to contact our customer service team, who will be happy to assist you.

Returns

  • Return Policy: We accept returns within 10 days of receipt of your order. Please see our Returns page for detailed instructions on how to proceed.
  • Condition of Products: Returned products must be in their original condition, unused and accompanied by all accessories. Any damaged or modified product will not be eligible for return.
  • Return costs: Return costs will be your responsibility, except in the event of a manufacturing defect or error on our part in the order.
  • Refunds: Once we have received and inspected the returned product, a refund will be issued to the original method of payment. Refunds may take a few days to appear in your account.
  • Customer Service: If you have any questions about the returns process, please do not hesitate to contact our customer service at sales@salutemes.com or using our chat.


At Salutemes, we strive to make your shopping experience pleasant and worry-free. We thank you for trusting our team and are here to answer all your questions. Happy shopping!